FROM YOUR FRONT YARD TO YOUR BACKYARD...WE GOT YOU COVERED
HOME SERVICEs POLICIES AND PROCEDUCES
What Is The Cost Of Cleaning Services?
Cost of Services: Determined by frequency, square footage, and condition of your home after a meet-and-greet session to assess needs.
Our Team
You’ll receive text updates about your cleaning crew, including a photo and introduction letter. Crews are provided with detailed notes from the initial meet-and-greet.
Do You Supply The Cleaning Products And Equipment?
We provide all cleaning supplies and equipment needed, if you prefer us to use your products, just notify us and leave it out on day of cleaning.
How Do You Access My Home?
We are accustomed to many varieties of entering homes such as key, garage code, door code, etc. We protect your information.
Important: If the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, we will not be held liable for any damages, or theft to the clients home.
How Do I Prepare For Cleaning Day?
We ask that clothing, toys, clutter and other items in the household are picked up. Put away any important documents/valuables. This will allow us to focus on cleaning the your home.
If there are areas we can not access we will make note and message the client. The crew will avoid those areas to avoid injury or damage to items.
What If I Have Pets?
We love all pets! Your pets needs are important to us. We will always confirm on where you want us to keep your pet while we are cleaning. We want to minimize their stress and keep them safe.
We do not clean litter boxes. If pet waste is found in the home, the crew will document and contact the homeowner immediately. Please let us know if you have a pet that is aggressive.
What Happens If My Utilities Are Off?
Electricity and water are a must! If your utilities are turned off, cleaning will need to be rescheduled when they are turn back on.
What Happens If My Utilities Are Off?
Noble Barnes LLC operates contract-free, allowing cancellations at any time.
What If There Is Biohazard Present?
We clean homes for all different reasons and needs. We ask for you to inform us if there are any potential biohazard substances. We do not clean mold, rodent, bug infestations of any kind or human or pet waste. We do not lift heavy furniture or perform any other task that may injure our crew members. If a biohazard is evident, our crews will not be able to service your home.
What If Something Breaks?
If in the event that object is damaged, please notify us within 24 hours. Our crews are skilled at handling fragile items and always careful with your belongings. We are insured to ensure your property will be protected. However, on rare occasions, its possible an item may get broken.
Noble Barnes LLC can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc. Curio cabinets, figurines, glass wear, collectibles, and items of extreme sentimental value should be cleaned by the client. The client needs to save broken items for Noble Barnes LLC to inspect.
Note: client should point out any damage to surfaces during walkthrough and before service begins. If any damage is already there or that another company is responsible for, in this case we may require that the client sign off on a pre-existing surface damage waiver.
Do We Move Furniture When Cleaning?
We only move furniture if specifically asked to do so. Some furniture is anchored, fragile and/or priceless. Also, we need to be aware of the flooring when items are moved. We ask that the homeowner specifically informs us how to handle the furniture.
Do I Have To Be Home?
You are not required to be home. We know life is busy and we are here to help relieve some of that stress. You will always be notified of the date and time of our arrival.