FROM YOUR FRONT YARD TO YOUR BACKYARD...WE GOT YOU COVERED
FROM YOUR FRONT YARD TO YOUR BACKYARD...WE GOT YOU COVERED
At Noble Barnes, our goal is to provide reliable, professional, and quality care for every yard we service. These policies help create clear expectations so that our team can deliver consistent, high-quality service while protecting both our clients and our team members.
At Noble Barnes, we believe trust begins with knowing who is caring for your property.
Unlike companies that use independent contractors or third-party platforms, every crew member is hired directly by Noble Barnes. Our team members are carefully selected because they share our commitment to integrity, professionalism, and exceptional customer service.
Before joining our team, each employee completes our hiring process, which includes:
Prior to your first scheduled service, you will receive an introduction to the crew assigned to your property. We regularly share staff announcements through our client communications so you always know who is part of the Noble Barnes family.
Noble Barnes offers a full range of yard and landscape services, customized to the needs of your property:
Lawn Maintenance
Landscaping & Installation
Hardscaping
Additional Services
A detailed checklist outlining exactly what is included in each service accompanies these Policies & Procedures and should be reviewed alongside this document. Ask our office for current pricing on any service or add-on.
Mowing: Precise and efficient lawn mowing.
Edging: Clean edging along sidewalks, driveways, and curbs.
Blowing: Removal of grass clippings to leave your property spotless.
Rotation: Weekly or Bi-Weekly options
Reservations are based on availability. Recurring lawn maintenance is typically scheduled on a consistent weekly or bi-weekly cycle. One-time projects (landscaping, hardscaping, installations) are scheduled based on project scope and crew availability, and a completion timeframe will be provided at the time of estimate.
Yards must be clear of toys, tools, hoses, and other items before service. A $20 fee will apply if cleanup is required by our crew before work can begin.
We do not bag clippings by default. Bagging can be requested in advance for an additional fee due to the extra time required.
We love our clients' pets! For the safety of your pets and our crew:
Clients may provide access through:
Alarm codes, gate codes, and access instructions are kept confidential and used solely for scheduled services. Clients are responsible for ensuring access information is accurate and up to date. If our crew cannot access the property at the scheduled time, the service may be treated as a same-day cancellation subject to the fee outlined below.
For the safety of our crew, our team will not:
Please ensure sprinkler heads, landscape lighting, and irrigation lines are reasonably visible or flagged, especially in new or recently modified areas of the yard, to help our crew avoid damaging them during mowing or bed work.
Yard services continue rain or shine when it's safe to do so. However, conditions such as:
...may impact scheduled service. If weather affects your scheduled service, we will notify you by text and provide a rescheduled date. Our team will make every reasonable effort to keep your yard on schedule once conditions are safe.
Services must be cancelled with at least 24 hours' notice. Cancellations made with less notice will be charged full payment for the scheduled service.
Because our crew's routes are planned in advance, late cancellations affect other clients and crew members whose schedules are built around your service. Advance notice helps us keep every property on track.
Yard service estimates are based on:
Prices may be adjusted if:
Clients will be notified if adjustments are needed before work proceeds.
Our crew takes great care while working on your property. In the rare event of damage:
Noble Barnes cannot be responsible for damage caused by:
Clients are encouraged to flag or mark irrigation components and other easily damaged items before service.
Your satisfaction is important to us. If you are not satisfied with any part of the service:
Payment is due upon completion of the service unless other arrangements have been made. Accepted payment methods may include:
If payment cannot be processed, future services may be paused until the balance is resolved. Returned checks or failed payments may incur an additional fee of $75.00.
Paying outstanding invoices promptly helps us compensate our team accurately and on time. Delinquent accounts may affect future scheduling priority.
Clear communication helps us serve you better. Clients may contact our office regarding:
Our office operates Monday through Friday. We are closed on weekends and major holidays. Requests submitted outside of business hours will be reviewed the next business day.
For urgent, same-day scheduling concerns, please call our office as early as possible.
Messages, emails, and calls received on Saturday or Sunday will be addressed the following business day.
Noble Barnes
Noble Barnes maintains general liability coverage for our yard service operations. Claims related to damage or loss must be reported within the applicable timeframes outlined in this document to be eligible for review — 48 hours for breakage/damage claims and 24 hours for general service concerns.
As part of our normal business practice, Noble Barnes takes before-and-after photos and videos of the properties we service. These photos and videos help us showcase our work, train our team, and promote our business on social media (including Instagram, Facebook, TikTok, YouTube) and on our website and marketing materials.
What We Capture
Protecting Your Privacy
Opting Out
Clients who do not want their property photographed or filmed for marketing or social media purposes may opt out at any time by notifying our office. Once an opt-out request is received, our team will avoid capturing marketing content at that property going forward. Clients may also request that specific existing photos or videos be taken down.
Quality Assurance & Damage Documentation
In addition to marketing use, photos may also be used internally for quality assurance or to document existing conditions and damage claims, consistent with these Policies and Procedures.
Noble Barnes respects the privacy of our clients and is committed to protecting personal information shared with us.
Information We Collect
To schedule and provide service, we may collect information such as your name, address, phone number, email, payment details, and access instructions (gate codes, access notes) relevant to servicing your property.
How We Use Your Information
Access Information
Gate codes and other access instructions are kept confidential, shared only with the crew members assigned to your property, and used solely for the purpose of providing service. Clients may request that access information be updated or removed from our records at any time.
Photos & Documentation
Our crew may take before-and-after photos of serviced properties for quality assurance, training, or to document existing conditions and damage claims, consistent with our Photo & Video / Social Media Policy above.
Sharing of Information
Noble Barnes does not sell or rent client information to third parties. Information is only shared with trusted personnel and service providers (such as payment processors or scheduling software) as necessary to operate our business, or when required by law.
Data Retention & Security
Client information is retained only as long as necessary to provide service, maintain business records, and comply with legal obligations, and is stored using reasonable administrative and technical safeguards.
Your Rights
Clients may request to review, update, or delete their personal information on file by contacting our office. We will honor such requests as promptly as reasonably possible, consistent with our recordkeeping and legal obligations.
As our company grows and improves operations, policies may be updated periodically. Policies, prices, and availability are subject to change.
Noble Barnes is a family-owned and operated business committed to delivering high-quality service with integrity and respect. Our team is dedicated to dependable workmanship, honest communication, and exceptional care in everything we do.
From your front yard to your back yard, we’ve got you covered. Serving Rockwall County and surrounding communities.
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