FROM YOUR FRONT YARD TO YOUR BACKYARD...WE GOT YOU COVERED
FROM YOUR FRONT YARD TO YOUR BACKYARD...WE GOT YOU COVERED
At Noble Barnes, our goal is to provide reliable, professional, and compassionate care for every pet entrusted to us. These policies help create clear expectations so that our team can deliver consistent, high-quality service while protecting both our clients and our team members.
At Noble Barnes, we believe trust begins with knowing who is caring for your pets.
Unlike companies that use independent contractors or third-party platforms, every pet sitter is hired directly by Noble Barnes. Our team members are carefully selected because they share our commitment to integrity, compassion, professionalism, and exceptional customer service.
Before joining our team, each employee completes our hiring process, which includes:
We want you to feel comfortable and confident with the person entering your home and caring for your pets.
To help you get to know our team, every Noble Barnes pet sitter is featured on our website with:
Prior to your scheduled services, you will also receive an introduction to the team member(s) assigned to your pets. In addition, we regularly introduce new team members and share staff announcements through our client communications so you always know who is part of the Noble Barnes family.
Our commitment to transparency means you'll always know who is caring for your pets, giving you peace of mind while you're away.
All new pet sitting clients are required to complete a Meet & Greet prior to the first service. The Pet Service Form must be completed before the initial Meet & Greet.
During the Meet & Greet, we will discuss:
This meeting allows us to become familiar with your pets and ensure we can provide the best possible care while you are away.
Pet sitting services may include:
Services are customized based on your pets' needs and the visit schedule requested.
Reservations are based on availability. We recommend scheduling as early as possible, especially during:
Reservations are not guaranteed until confirmed by Noble Barnes.
We understand that plans change. If you need to cancel a scheduled service, please notify us as soon as possible.
Cancellations within 24 hours of the scheduled visit are subject to a $25.00 administration fee.
Because our team's schedules are routed and confirmed in advance, late cancellations affect other clients and sitters whose visits are planned around your reservation. Advance notice helps us keep every pet's care on track.
A $10 surcharge will be charged on all of the following holidays and days surrounding these holidays:
Additional fees may also be applicable throughout the year based on when reservations are received.
Please see our Menu of Services for rates at https://noblebarnes.com/pet-services-1.
Payment is due upon completion of the service unless other arrangements have been made. Accepted payment methods may include:
If payment cannot be processed, future services may be paused until the balance is resolved. Returned checks or failed payments may incur an additional fee of $75.00.
Paying outstanding invoices promptly helps us compensate our team accurately and on time. Delinquent accounts may affect future scheduling priority.
Clear communication helps us serve you better. Clients may contact our office regarding:
Transparency is important to us. Prior to service, you will receive:
Your pet sitting team receives detailed notes from your Meet & Greet to ensure consistent care for your pets. In some cases, a trainee may be assigned to your service team based on team member availability once your reservation is confirmed. Trainees work alongside experienced sitters and also receive your Meet & Greet notes to ensure consistent, informed care.
After each scheduled visit, your pet sitting team will send a text update, which may include:
If you need to reach your sitter or our office while you are away, please use the emergency contact information provided at your Meet & Greet. For urgent matters outside of normal visit windows, call our office directly at 469-328-4277.
Clients may provide access through:
All access information is kept confidential and used solely for scheduled services.
If a client chooses to leave a door unlocked, place a key under a mat, flowerpot, or another unsecured location, Noble Barnes LLC shall not be held liable for theft, damages, or losses resulting from unsecured entry methods.
Clients are responsible for ensuring all access information is accurate and up to date.
Clients must provide accurate information regarding:
Failure to disclose important information may result in service termination.
The safety of our team is a priority. Clients must notify Noble Barnes if a pet has:
Noble Barnes reserves the right to discontinue services if a pet poses a safety risk to our team. Clients remain responsible for any injuries or damages caused by their pet.
We are happy to administer most medications according to written instructions provided by the client. Examples include:
Clients must provide detailed instructions and properly labeled medications. We cannot guarantee administration if a pet becomes aggressive or unsafe during the process.
In the event of illness, injury, or emergency, Noble Barnes will make every reasonable effort to contact the client and emergency contacts. If immediate veterinary care is required, Noble Barnes may transport the pet to:
The client is responsible for all veterinary expenses incurred during treatment.
While every effort is made to maintain routines, accidents can happen. Noble Barnes is not responsible for:
Clients are responsible for maintaining secure fencing and containment systems.
Pet care continues rain or shine. However, severe weather conditions such as:
...may impact visit times. Our team will communicate any delays and make every reasonable effort to ensure your pet's needs are met safely.
Information collected during the Meet & Greet and throughout service — including home access details, alarm codes, and personal contact information — is kept confidential and is used solely to provide scheduled services. This information is not shared with third parties except as necessary to respond to a veterinary or safety emergency.
Our office operates Monday through Friday 9am-5pm. We are closed on weekends and major holidays. Requests submitted outside of business hours will be reviewed the next business day.
For urgent, same-day scheduling concerns, please call our office as early as possible.
Messages, emails, and calls received on Saturday or Sunday will be addressed the following business day.
Noble Barnes
Noble Barnes maintains general liability coverage for our pet sitting operations. Claims related to damage or loss must be reported to our office within 48 hours of the service date to be eligible for review.
As part of our normal business practice, Noble Barnes may take photos and short videos during pet sitting visits. These may be used to provide visit updates to clients, document home and pet conditions, train our team, and — with appropriate permission — promote our business on social media (including Instagram, Facebook, TikTok, YouTube) and on our website and marketing materials.
What We Capture
Protecting Your Privacy
We take care to protect our clients' privacy when capturing and sharing content:
Opting Out
Clients who do not want photos or videos of their pet(s) or home used for marketing or social media purposes may opt out at any time by notifying our office. Once an opt-out request is received, our team will avoid capturing marketing content at that home going forward. Clients may also request that specific existing photos or videos be taken down.
Quality Assurance & Damage Documentation
In addition to marketing use, photos may also be used internally for quality assurance or to document existing conditions and damage claims, consistent with these Policies and Procedures.
Noble Barnes respects the privacy of our clients and is committed to protecting personal information shared with us.
Information We Collect
To schedule and provide service, we may collect information such as your name, address, phone number, email, payment details, entry instructions (codes, lockbox locations), and pet care notes relevant to servicing your home.
How We Use Your Information
Entry Codes & Access Information
Alarm codes, gate codes, garage codes, and lockbox information are kept confidential, shared only with the team members assigned to your home, and used solely for the purpose of providing service. Clients may request that access information be updated or removed from our records at any time.
Photos & Documentation
Our team may take photos during visits for client updates, quality assurance, training, or to document existing conditions and damage claims, consistent with our Photo & Video / Social Media Policy above.
Sharing of Information
Noble Barnes does not sell or rent client information to third parties. Information is only shared with trusted personnel and service providers (such as payment processors or scheduling software) as necessary to operate our business, or when required by law.
Data Retention & Security
Client information is retained only as long as necessary to provide service, maintain business records, and comply with legal obligations, and is stored using reasonable administrative and technical safeguards.
Your Rights
Clients may request to review, update, or delete their personal information on file by contacting our office. We will honor such requests as promptly as reasonably possible, consistent with our recordkeeping and legal obligations.
As our company grows and improves operations, policies may be updated periodically. Policies, prices, and availability are subject to change.
Noble Barnes is a family-owned and operated business committed to delivering high-quality service with integrity and respect. Our team is dedicated to dependable workmanship, honest communication, and exceptional care in everything we do.
From your front yard to your back yard, we’ve got you covered. Serving Rockwall County and surrounding communities.
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